Privacy Policy

Effective Date: 23 May 2025

1. Information We Collect

We collect the following types of personal information:

• Name, address, email, and phone number
• Property and service details
• Payment information (processed securely via third-party providers)
• Communications with us via email, phone, or online forms

2. How We Use Your Information

We use the information we collect to:

• Deliver and manage our services
• Communicate with you about bookings and updates
• Comply with legal and regulatory obligations
• Improve our services and website experience
• Process transactions and send related information

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• To trusted third parties who assist us in operating our website and conducting business
• When we believe release is appropriate to comply with the law
• To protect our rights, property, or safety, or that of others

4. Data Security

We store data securely and share information only with trusted service providers (e.g. payment processors, CRM providers). We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. Third-Party Services

We use ServiceM8, HubSpot, Stripe, and Xero. These tools are aligned with Australian privacy laws:

• ServiceM8: For job scheduling and management
• HubSpot: For customer relationship management
• Stripe: For secure payment processing
• Xero: For accounting and financial management

7. Your Rights

You may access, update, or delete your data by emailing privacy@toadbusters.com.au. You also have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: privacy@toadbusters.com.au
• Phone: 1800 NOTOAD (1800 668 623)
• Address: Queensland, Australia